Recently, China Tourism Group Duty Free Corporation Limited(hereinafter “CTG DUTY-FREE”) disclosed the “2025 Environmental, Social and Governance Report” (hereinafter “ESG Report”).
For the full report
2025 ESG Report （Simplified Chinese Version）
2025 ESG Report （English Version）
The ESG report takes responding to stakeholders’ concerns. It features two topics of “Continuing to expand the company’s overseas presence” and “Crafting immersive shopping adventures”. From the perspectives of principle of governance, prosperity, people, and planet, the report discloses the company’s practices and performance in climate change tackling, energy usage, excellent service, safety and quality of products, employees, supply chain security, data security and customer privacy protection.
Topic 1：
Continuing to Expand the Company’s Overseas Presence and Distribution Network as a Global Travel Retailer for Selected Brands
As a vanguard of Chinese enterprises expanding globally, our international journey embodies the close alignment between national strategy and corporate growth. It represents both a proactive response to upgrades to consumption and an essential pathway to developing international markets.
The company initiated its global presence in 2013 and has accelerated its internationalization process in recent years. We have now established integrated capabilities for channel expansion, brand globalisation, retail operations, market development, and talent cultivation, enabling our transition from a ‘single-model’ approach to ‘omni-channel operations,’ and elevating target markets from ‘duty-free retail’ to ‘travel retail’ and ‘premium retail.’
【In March 2025, the company hosted the CDFG Global Brands Meeting to explore new opportunities in global retail】
Topic 2:
Blending Traditional Culture to Craft Immersive Shopping Adventures
On 29 April 2025, Sanya International Duty-Free Shopping Complex, located on Haitang Bay, Sanya, Hainan, being honoured as a National 4A Tourist Attraction. This marked the world’s first high-grade tourist attraction developed with “duty-free commerce” at its core, representing a significant milestone for the company in integrating cultural tourism with consumption. It attracted 12.34 million visitors in 2025, injecting fresh impetus into the development of the Hainan International Tourism Consumption Centre.
【The dazzling panoramic view of Sanya International Duty-Free Shopping Complex】
During the 2025 Spring Festival, the first Chinese New Year following the successful inclusion of the Spring Festival on the UNESCO Intangible Cultural Heritage list, the company dug deep into our traditional cultural heritage. Our six cdf Hainan stores collaborated to create a vibrant festive atmosphere through a trifecta of folk culture, shopping promotions, and cultural tourism experiences.
We are committed to creating a pet-friendly shopping environment. Stores such as Sanya International Duty-Free Shopping Complex and Haikou International Duty-Free Shopping Complex allow customers to bring pets, provide strollers, waste bags and other services. The stores have partnered with F&B outlets to establish pet-friendly dining areas and have standardised services through the “Pet-Friendly Charter”, elevating pets from “permitted access” only to being a “premium experience,” reflecting our humanistic care and commercial innovation.
【Creating a pet-friendly shopping environment】
Green and Low-carbon Operation, Leading Industry Transformation
The company continued to deepen its green and low-carbon strategy in 2025, and included greenhouse gas emissions Scope 3 for the first time. Through more transparent climate metric management, it supported the implementation of the carbon peaking and carbon neutrality goals, and jointly built a green future with stakeholders.
We have continued to strength our efforts in the field of green buildings. Green buildings fully consider factors such as energy conservation, water conservation and material efficiency in their design and operation. Haikou International Duty-Free Shopping Complex (Block No.1) obtained LEED Gold certification and 2-star Green Building certification. Sanya International Duty-Free Shopping Complex Phase 3 Commercial project obtained WELL Platinum mid-term pre-certification and LEED Platinum pre-certification. Sanya International Duty-Free Shopping Complex Phase 1 Plot 2 Hotel project and Haikou International Duty-Free Shopping Complex (Block No.4) obtained 2-star Green Building pre-certification.
【The China Tourism Group Plaza (formerly Haikou International Duty-Free Shopping Complex Plot 1 project)】
We will continue increasing the use of renewable energy. China Duty-Free (Haikou) Investment Development Co., Ltd. has signed strategic cooperation agreements with photovoltaic manufacturers, and has devised an overall plan under which photovoltaic technology will be installed in stages for the Haikou International Duty-Free Shopping Complex project. The under-construction Sanya International Duty-Free Shopping Complex Phase 3 project features approximately 18,000-square-meters of photovoltaic (PV) panels on its roof.
【The photovoltaic power generation facilities installed on the rooftop of the China Tourism Group Plaza at the Haikou International Duty-Free Shopping Complex Plot 1】
Strictly Safeguard Supply Chain Security and Foster a Green Ecosystem
To continuously provide high-quality products and services to consumers, we have put in place a sound and robust supply chain management system. We actively collaborate with upstream and downstream partners to jointly build a green and smart supply chain. We improve procurement controls to standardise procurement practices and ensure supply security. We prioritise suppliers with strong sustainable development credentials.
The company collaborates with brands to launch eco-themed initiatives. Examples include the “Sustainable Skincare, Shared Environmental Care” campaign with Saint Laurent, L’OCCITANE, and Kiehl’s. Actions encompass empty container recycling schemes, minimalist packaging, packaging take-back programmes, and the introduction of eco-refills for products.
We foster a “plastic-reduction” consumption environment and promote a “Green cdf” ethos through in-store posters, digital screen displays, and staff engagement to educate customers on plastic reduction. It encourages reduced plastic usage and promotes eco-friendly alternatives like reusable shopping bags and water bottles, fostering a “plastic-reduction” consumption ethos. In 2025, the company provided more than 16.84 million shopping bags meeting environmental protection requirements and has provided over 77.37 million such bags over the past four years, effectively reducing the generation of non-degradable plastic waste.
【Biodegradable plastic bag】
Engaging in Good Initiatives to Fulfil Social Responsibility
The company have actively served and advanced the national rural revitalisation strategy in recent years. To this end, the company has increased its support for key targets, with a view to improving rural industries, rural infrastructure, and rural governance. We have strived to increase agricultural efficiency, boost rural vitality, and raise farmers’ incomes, thereby providing fundamental support for Chinese modernisation.
In 2025, the company invested CNY 16.88 million in non-reimbursable assistance funds and mobilised CNY 10.05 million in various types of support funds. Additionally, the company donated school uniforms about CNY 0.6 million. We also supervised our employees serving as temporary cadres in Menglian county and Ximeng county, Yunnan province on the implementation of 16 support projects across the five pillars: industrial revitalisation, talent revitalisation, cultural revitalisation, ecological revitalisation, and organisational revitalisation.
【Building a liveable and business-friendly, harmonious and beautiful countryside enhances the well-being of farmers】
We actively undertake public welfare activities including environmental protection, educational support, and community building. In 2025, cdf deepened its collaboration with Alipay by upgrading its philanthropic initiative through the “tap and donate (你碰我捐)” model. For every transaction completed using Alipay’s “Tap to Pay” function at CTG DUTY-FREE stores, we will donate CNY1 to the SEE Foundation for Halophila beccarii restoration. This creates a sustainable loop linking “commercial consumption – environmental donation – ecological restoration”.
We consistently uphold the “people-oriented” management philosophy, pay attention to the physical and mental health and career development of employees, and optimise the welfare system and training system. In 2025, we conducted over 1,000 key training programmes, engaging 160,000 participants and delivering 788,500 total training hours, resulting in an average of 55 training hours per employee.
Robust Governance System for a Solid Foundation for Sustainable development
In 2025, we continue to place sustainable development governance at our core, integrating it into strategic decision-making and daily management to build a central state-owned enterprise that upholds the principles of integrity, safety, environmental awareness, and harmony, and to drive the synergistic development of environmental, social, and economic benefits.
We uphold rigorous corporate governance, strengthen risk management, and internal controls, and fortify defences to information security and privacy protection.
We are well aware that digital transformation stands as the company’s core initiative in enhancing operational efficiency and unlocking our value creation potential. Throughout 2025, the company accelerated the development of its digital infrastructure. Our One ID membership system has surpassed 140 million registered user data points, establishing itself as an industry-leading, scalable data asset repository.
Amidst profound and complex shifts in the domestic and international landscape, CTG DUTY-FREE is remaining committed to “Integrity in Operations and Excellence in Service.” We have pressed forward with our sustainable development strategy, maintaining steady and sustained progress on our path to becoming a globally leading digital-intelligent travel retail operator.
We are delighted to see that with the release of the company’s ESG reports over the past four years, we have achieved continued success and multiple awards in ESG performance.
【CTG DUTY-FREE 2021-2025 ESG report】
ESG and CSR Awards Received in 2025
Governance and Investor Relations Awards Received in 2025
The company has been included in various domestic and international sustainability indexes, demonstrating capital markets’ recognition of the company’s ESG efforts.
